Services Guide
Who we are, what we offer, how we charge, and how we manage conflicts of interest.
Who we are, what we offer, how we charge, and how we manage conflicts of interest.
This Services Guide explains the key things you should know before engaging Bold Property Group. It covers the services we provide, how we charge, how we manage potential conflicts of interest, our insurance cover, and what to do if you are unhappy with our service.
This guide is not financial product advice. Bold Property Group provides buyer’s advocacy services, property search, due diligence, and negotiation, not advice on financial products. Where a matter relates to a financial product (such as a mortgage), we refer you to an appropriately licensed adviser and disclose any referral arrangement.
Legal entity: Bold Commercial Pty Ltd
ABN: 33 697 224 025
Trading name: Bold Property Group
Real-estate licences: [licence numbers to be confirmed by Kane, QLD real-estate licence # primary; other state licences as activated]
Website: boldpropertygroup.com.au
Bold Property Group is an independent buyer’s advocacy and property acquisition firm. We act exclusively for buyers, never for selling agents or vendors, on both residential and commercial transactions.
Where specialist advice is required, legal, tax, mortgage, or financial product, we refer you to independently licensed professionals and disclose any referral arrangement in writing before you act on it.
Our fees are agreed with you in writing before any engagement begins. We offer a small number of simple fee structures to make pricing transparent and easy to compare.
| Fee type | When it applies | How it is calculated |
|---|---|---|
| Engagement fee | Paid on engagement | Fixed dollar amount, disclosed upfront in your engagement letter. |
| Success fee | On contract exchange | Fixed dollar amount or a percentage of purchase price, as agreed in your engagement letter. |
| Third-party costs | At cost, with your consent | Inspections, reports, and similar pass-through costs are billed at cost with receipts. |
You receive a written engagement letter before any fees are charged. It sets out the exact dollar amounts, payment milestones, and what is, and is not, included in scope. You may terminate the engagement at any time, subject to the terms of that letter.
We do not accept commissions, kickbacks, or referral fees from selling agents, vendors, or developers. Any referral fee that flows to us from a third party we introduce you to (for example, a mortgage broker, conveyancer or accountant) is disclosed to you in writing before you engage that third party, including the dollar amount or the fee structure, the party paying it, and the trigger event. You are free to choose your own third-party providers; nothing in our engagement requires you to use anyone we suggest.
Acting solely for buyers removes the most common conflict of interest in property transactions. In addition, we maintain the following controls:
Bold Commercial Pty Ltd holds Professional Indemnity (PI) insurance that meets the standards required for buyer’s advocacy services in the jurisdictions in which we operate. This cover applies to claims arising from the services we provide, subject to the policy’s terms and exclusions. A current certificate of currency is available on written request.
We handle personal information in accordance with the Australian Privacy Act 1988 and Australian Privacy Principles. For full details, including how to access or correct your information, see our Privacy Policy.
If you are unhappy with any aspect of our service, please raise it with us first so we can work to resolve it quickly. Our full complaints process, including response times and external escalation options, is at boldpropertygroup.com.au/complaints.html.
Complaints Officer: [email protected]
State property regulator (where the property is located): QLD Office of Fair Trading 13 74 68, NSW Fair Trading 13 32 20, Consumer Affairs Victoria 1300 558 181, WA DMIRS Consumer Protection 1300 304 054, SA Consumer and Business Services 131 882. Full list at complaints.html.
Privacy complaints: Office of the Australian Information Commissioner (OAIC), 1300 363 992, oaic.gov.au.
Complaints about a third-party financial provider (broker, lender, financial adviser): that provider's own internal complaints process and external dispute resolution scheme apply. Where the third party is an AFS-licensed firm, AFCA may have jurisdiction, afca.org.au, 1800 931 678. Bold Property Group does not hold an AFS licence; AFCA cannot consider a complaint about our property-services scope.
Bold Commercial Pty Ltd (ABN 33 697 224 025)
Trading as Bold Property Group
General enquiries: [email protected]
Complaints: [email protected]
Last Updated: April 2026
This Services Guide is reviewed at least annually and whenever there is a material change to our services, fee structure, or regulatory environment.